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Pensions Dashboard user research

How can the Money and Pensions Service help connect individuals with their pensions? The Money and Pensions Service (MaPS) was tasked by government to create and run a MaPS Dashboard. This aims to help individuals to access their pensions information online, securely and all in one place, and enhances the service MaPS offers to help people with their pensions and plan their financial...
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Measuring 4, 5 and 6 year olds’ financial capability: summary of workshop discussion

To help support UK Strategy for Financial Wellbeing goal of two million more children and young people receiving a meaningful financial education by 2030, the Money and Pensions Service (MaPS) facilitated a workshop with subject matter experts to explore how the financial capability of 4, 5 and 6 year olds and their carers can be measured. We know that children start to learn vital money...
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The Savings and Credit Pathfinders Programme – evaluation report

Many people who need help with their money are unaware of, unable or unwilling to receive support. Evidence suggests that people can be effectively reached and engaged with money help through other familiar channels and systems. Our Savings and Credit Pathfinders Programme aimed to design and explore ways to do this in practice and at scale, funding twelve projects across three...
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The impact of Covid-19 on financial wellbeing

The Money and Pensions Service (MaPS) launched the UK Strategy for Financial Wellbeing in January 2020. The months following the launch brought the coronavirus pandemic, which continues to have a historic impact on the UK economy and people’s personal finances. To help analyse the pandemic’s impact on UK financial wellbeing, MaPS reviewed existing evidence in five separate rapid evidence...
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Pension guidance data – second quarterly report

The Money and Pensions Service (MaPS) assumed the delivery functions of both Pension Wise and The Pensions Advisory Service in 2019. This report provides quarterly data for MaPS’ pensions guidance services for Q4 2020/21 (and follows our first quarterly data report). This data is being published in advance of quarterly reporting commencing in 2021/22.    Download data on Q1 2018/19 to...
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Young people and money: a review of young people’s use of online information and advice

Existing evidence shows that when seeking help with money questions offline, young people value one-to-one advice from trusted intermediaries. However, online, young people use multiple platforms to seek money guidance. The internet appeals to young people as a source of advice. Yet, despite its many advantages, the online world can be overwhelming and confusing, and locating reliable,...
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Transforming debt relief order administration 

In 2019/20, the Money and Pensions Service (MaPS) ran a collaborative improvement project working with supply chain partners to transform the way MaPS – funded debt relief order (DRO) units process DRO applications.  In running this project, MaPS, alongside Citizens Advice and Citizens Advice County Durham, were able to: significantly improve customer satisfactionreduce the...
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Working collaboratively with debt advice agencies: a strategic toolkit for creditors

Influencing creditor support for people in financial difficulty We have an ongoing strategic objective to influence more consistent creditor support for those with debt problems. A supportive approach to debt recovery provides a range of benefits for any organisation collecting debts. Creditors that work in partnership with the debt advice sector tend to achieve fairer outcomes, better...
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Pension guidance data – first quarterly report

The Money and Pensions Service (MaPS) assumed the delivery functions of both Pension Wise and The Pensions Advisory Service in 2019. This report provides quarterly data for MaPS’ pensions guidance services for Q1 2018/19 to Q3 2020/21 (year to date). This data is being published in advance of quarterly reporting commencing in 2021/22. Download report
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Evaluation of embedding Talk, Learn, Do in Wales

The role that parents and carers play in talking to their children about money is key. If you’re involved in delivering or designing financial education support initiatives for parents and families, these reports will help to inform your policy development and practical solutions. The Money and Pensions Service (MaPS) coordinates the UK Strategy for Financial Wellbeing by...
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