10. Households

Tier 1

10.1.1Awareness of the typical costs involved in renting or owning a home (deposit; rent/mortgage; service and utilities – water, gas, electricity etc.)
10.1.2Awareness of other costs and typical bills (e.g. TV licence, insurance, broadband etc.)
10.1.3Awareness of the process of renting a home (e.g. references; deposit; removals etc.)
10.1.4Awareness of ways to save energy around the house
10.1.5Awareness of the features of and how to read common household bills (e.g. council tax/rates, water, gas etc.)
10.1.6Awareness of the existence of grants to fund improvements, aids and adaptations for a home
10.1.7Awareness of the differences between social housing and private housing
10.1.8Signpost or refer customers to appropriate sources of information on renting, home ownership and housing advice
10.1.9Awareness of scams and what to do if a customer has been the subject of a scam

Tier 2

10.2.1Knowledge of the main features of tenancy agreements and the costs involved for landlord and tenant (e.g. agency fees and deposits)
10.2.2Knowledge of availability of grants for moving costs
10.2.3Knowledge of tenant’s and landlord’s rights and responsibilities
10.2.4Knowledge of the grants to fund improvements, aids and adaptations for a home
10.2.5Understanding of the advantages and disadvantages of renting versus buying a home
10.2.6Understanding of the procedures used by main lenders
10.2.7Understanding of the role of mortgage advisors
10.2.8Understanding of the changes in personal circumstances that might affect an individual’s ability to pay their rent/mortgage

Tier 3

10.3.1Familiarity with and ability to confidently use, online toolkits and calculators (e.g. Stamp Duty/Land Transaction Tax calculators, mortgage affordability calculators etc.)
10.3.2Support customers in accessing online portals and using toolkits, which might include completing information on their behalf

Further information

We have put together a directory of further information to help you meet the competencies in the framework that will also support the people you help too.

It includes relevant training and qualifications for each domain (identified by a mapping exercise carried out in 2019).

The links to training and qualifications are provided for your information and should not be interpreted as approval or endorsement of the materials. Before signing up, it is important to check the credentials of the organisation if you are not familiar with them.

Things to think about include:

  • Will you get professional or recognised accreditation?
  • Can you get recommendations from your network?
  • Could you negotiate discounts by grouping together with other practitioners?

There are also links to further information on a range of relevant domain topics. Many of these links go to the MAS website, where you can get up to date information along with links to other organisations and sources of support. You can signpost people to these sources or use them as a basis for direct guidance. This information will be very useful for supporting your skills and knowledge in tiers 1, 2 and 3 technical domains.

Bear in mind this information is intended as a starting point and we plan to add further resources as we become aware of them to create a comprehensive database that will strengthen and grow as the programme develops.

Please do let us know of any training, qualifications or information resources that you use and think would help other practitioners by contacting us.


City & Guilds Level 2 Award in Fuel Debt Advice in the Community

The Open University: You and Your Money (DB125)


Quaker Social Action – Starting conversations about money – workshop

Shelter – Financial Capability for Advisers

Advice UK – Learning to Advise 2019

The Money Advice Trust – Wiseradviser – Introduction to money advice (England & Wales)

The Money Advice Trust – Wiseradviser – Introduction to money advice (Northern Ireland)

The Money Advice Trust – Wiseradviser – Introduction to money advice (Scotland)

Institute of Money Advisers – Coping with Council Tax: Essential Knowledge and Expert Tips

Institute of Money Advisers – Rent Possession Proceedings: Defences and Tactics

Money Advice Trust – Wiser Advisor – Council tax: Liability and Enforcement

Money Advice Trust – Wiser Advisor – Introduction to Clients in rented housing

Information and guidance sources of support

MoneyHelper – Differences between renting and buying

MoneyHelper – Renting explained

MoneyHelper – Buying a home

MoneyHelper – Mortgages explained

Citizens Advice – Applying for a council home

MoneyHelper – Shared ownership explained

MoneyHelper – Your legal and financial responsibilities when renting

Citizens Advice – Landlord’s responsibilities: social housing

MoneyHelper – Grants for ill or disabled people

MoneyHelper – Rent affordability calculator

MoneyHelper – Applying for a mortgage

MoneyHelper – Mortgage affordability calculator

MoneyHelper – Mortgage costs calculator

MoneyHelper – Costs of buying a home and moving

MoneyHelper – Stamp Duty calculator

GOV.UK – Stamp Duty Calculator

MoneyHelper – Reducing energy bills

Citizens Advice – Help with energy bills

MoneyHelper – Help with energy bills

MoneyHelper – Switching or deducing household bills

Citizens Advice – Help with home improvements

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Managing money in uncertain times

Guides to support your employees and customers affected by the pandemic or rising living costs