standards and quality across the sector.
We aim to help people avoid getting into unmanageable debt but, for those who do, we fund the provision of free, high-quality debt advice, delivered by our partners across the UK. The SFGB is the largest single funder of debt advice in the UK. You can find more information on our commissioning work here.
We believe that it is important for people who seek debt advice to have the assurance that both the organisation they access, and the adviser that they engage with, are operating to the highest
standards. Our current focus is to work with partners to make debt advice easier and quicker to access, and to improve standards and quality across the sector. More information on this work can be found here.
We aim to improve the customer experience of people in debt whilst creating efficiencies for the debt advice sector and the organisations they owe money to. We work with key stakeholders to share information about the debt work of SFGB and bring insight in that helps to shape our work. This includes regular engagement with a range of stakeholders including creditors, trade bodies, regulators, government departments and debt organisations.
Key areas of work include:
- Co-ordinating the Debt Advice Steering Group and Debt Advice Operational Group
- Monitoring and development of the Standard Financial Statement (SFS)
- Creditor Engagement
Strategy and Innovation
Working with over-indebted people and colleagues from across the debt advice sector, we apply techniques from behavioural science and service design to develop services that are user-centred, evidence based and effective. We ensure an appropriate evidence base for all of our debt advice work and develop new perspectives on its impact.
Examples of past and current work includes:
- The Economic Impact of Debt Advice
- Understanding user needs from face-to-face debt advice services: A co-design approach
- Levels of Over-Indebtedness in the UK
- Using behavioural Science to improve Debt Advice
You can find more information on our other debt publications here.
You can find more information about our debt advice work here.